---
title: "Trusted Subscriber Policy"
canonical: "https://bizcore.refined.site/space/BCKB/1886584837/Trusted%20Subscriber%20Policy"
format: markdown
---
# **Overview**

All subscribers are subjected to the Onboarding procedure to verify they are a legitimate organisation.

**However, a subscriber is not considered ‘Trusted’ until 10 transactions are verified across 10 different customers.**

Once a subscriber is Trusted they can qualify to apply for a [Transaction Limit Increase.](https://fsoftsolutions.atlassian.net/wiki/spaces/BCKB/pages/1885962241)

# **Verifying a Transaction**

Preferably, a transaction would be verified before processing.

To do this:

1. Log in to Biz Core Subscriber Portal
2. Select the subscription you are verifying from the top-right subscriber selection menu
3. Go to Workspaces → Transactions and click the Scheduled Transactions tab at the top
4. Click SEARCH
5. This will load upcoming transactions
6. Call the number associated with the transaction and confirm the customer name and that they authorised the amount being processed by the subscriber

Once verified, update the Subscriber Google Sheet → Transaction Verification tab. Simply paste the Payment Agreement URL to the transaction cell and highlight it <span style="color: #36b37e">green (if verified)</span>, <span style="color: #ff991f">orange (if no contact made)</span> or <span style="color: #ff5630">red (if unauthorised)</span>.

If you are unable to contact the customer before the transaction is due to be processed and you don’t suspect a malicious transaction, let it process and continue trying verify with the customer before the transaction is settled to the subscriber (Direct debit: 2 banking days, Card: 48 hours).

If the transaction is found to be unauthorised, close the Agreement to prevent transactions from processing. If unauthorised or you suspect malicious activity see the Suspicious Activity Policy for more information about dealing with potentially malicious transactions.