---
title: "How to Read the Settlement/Rejection Report"
canonical: "https://bizcore.refined.site/space/BCKB/1954938888/How%20to%20Read%20the%20Settlement%2FRejection%20Report"
format: markdown
---
> Macro (toc)

# **Overview**

Biz Core provides a range of powerful reporting features, users can follow this guide to learn how to quickly generate, search and download Settlement and Rejection reports.

Settlement Reports will provide subscribers with an itemised daily breakdown of successful debits, as well as fees, refunds or late rejections, and the total settlement paid out.

Rejection Reports give details of rejected debits, including the number and dollar amount.

---

# **Reading the Reports**

## **Settlement Report**

The Settlement Report is made up of four sections:

### **Settlement Payout**

The first section represents the overall net amount deposited into the designated settlement account, after deducting any transaction or other fees, refunded claims, and late rejections. Detailed information about applicable fees can be found in the subsequent sections.

![image](media://2f762ca8-5093-4dc5-9cfb-386800f5389c)

### **Successful Debits Settlement Summary**

In this section, subscribers will find a summarized table that includes information about the daily successful debits, the deducted transaction fees, and the settled amount before any additional fees are subtracted.

| **Count** | **Amount** | **Transaction Fees** | **Settlement Fee** | **Settled Amount** |
| --- | --- | --- | --- | --- |
| The number of debits that have been successfully completed on a given day. | Total dollar amount of the daily successful debits. | Transaction fees charged on successful debits. | Settlement fee charged. | The total dollar amount paid to the subscriber after deducting all applicable fees and withheld amounts. |

### **Other Fees, Refunded Claims & Late Rejections**

The third section of the report offers a comprehensive breakdown of additional fees, refunded claims, and late rejections. It includes the specific dollar amount for each applicable fee and indicates the number of times it occurred in the current settlement.

|  | **Count** | **Amount** |
| --- | --- | --- |
| **Dishonoured Transaction Fees** |  | These are transaction fees that were applied to debits that were not successfully completed. |
| **Dishonour Fees** |  | If the subscriber chooses to absorb the customer's dishonour fees the amount will be indicated here. |
| **Opened Claim Fees** |  | These are fees that are incurred when a customer disputes a direct debit. |
| **Successful Claim Fees** |  | Fees that are applied when a customer successfully disputes a direct debit. |
| **Refunded Claim Fees** |  | The total amount of funds refunded to customers as a result of successful disputes. |
| **Late Rejections** |  | This represents payments that were initially successful but were later declined. |
| **TOTAL** | A total count of the occurrences for each section | Total amount of Other Fees, Refunded Claims or Late Rejections |

### **Itemised Successful Debits**

The final section of the report presents an itemised breakdown of the debits comprising the daily settlement. Each row in this section provides detailed information about a successful individual transaction.

| **Transaction Date** | **Status** | **Type** | **Customer** | **Agreement Reference** | **Debited Amount** | **Fees** |
| --- | --- | --- | --- | --- | --- | --- |
| Date the debit was initiated | The status of the debit | The source of the debit: Bank Account or Card | The name of the Customer | Reference ID of the Payment Agreement | Dollar amount of the individual debit | Dollar amount of the transaction fee |

## **Rejection Report**

The Rejection Report is made up of two sections:

### **Rejection Summary**

In this section, subscribers will find a table summarizing the details of rejected debits, including information on the number of rejections and the associated transaction fees incurred.

| **Transaction Count** | **Declined Amount** | **Transaction Fees Owed** |
| --- | --- | --- |
| The number of rejected transactions | Dollar amount of daily transactions that were declined | The dollar amount of transaction fees applied to debits that were rejected. |

### **Detailed Rejection Report**

The final section of the report provides a detailed breakdown of the rejected debits that make up the daily report. Each row in this section offers in-depth information about an individual transaction that was unsuccessful.

| **Transaction Date** | **Type** | **Customer** | **Agreement Ref** | **Declined Amount** | **Trans Fee Owed** | **Declined Reason** |
| --- | --- | --- | --- | --- | --- | --- |
| Date the debit was initiated | The source of the debit: Bank Account or Card | The name of the Customer | Reference ID of the Payment Agreement | Dollar amount of the unsuccessful debit | Dollar amount of the transaction fee | A code associated with the reason for the rejection of each debit |

> ℹ️ To find out more about the reason a debit was rejected, check out the page on [Declined Codes](https://bizcore.refined.site/space/BCKB/1835008005/Decline+Codes).

# **Receiving Reports via Email**

The simplest way for subscribers to stay apprised of their debits is to receive Settlement and Rejection reports directly to their email inbox. Subscribers can nominate as many email addresses as they like, and reports will be sent daily.

Rejection reports are generated at 9am, and Settlement reports at 11am. They are only created if there is something to report on, i.e. Complete, Declined or Late Rejections transactions.

To begin receiving reports via email, subscribers can use the Biz Core sidebar and navigate to **Settings → Payment Module **then click the **Reports** tab at the top of the page:

![image](media://1515515d-ef55-4959-9c6c-4582ee214729)

From here users can see both the Settlement Report and Rejection Report panes. Using the Add Contact field under each Report heading users can input an email address, then press Enter on their keyboard: 

![image](media://44af6060-33d7-4fe1-8fb0-de902b7423fd)

After the user has entered all the email addresses where they want to receive their corresponding reports, they can click the **SAVE **button.

> ✅ Users will now begin receiving daily reports, and can continue nominating as many email addresses as they like.

# **Access the Settlement Report Page**

Subscribers can also access Reports from anywhere within their Biz Core subscription, using the sidebar to navigate to **Reports → Settlement**:

![access-payment-module-reports.gif](media://4cd8b3e2-5393-4bd5-9ed6-1cc7ce4494bf)

Once inside the Settlement Report page, users have several options: Generating, Searching and Downloading both Settlement and Rejection Reports.

# **Generating Reports**

To begin users can simply click the Generate Reports button from inside the Settlement Report page, this will launch a popup wizard to create the required reports: 

![generate-report-wizard.gif](media://5e63a344-e322-4a3a-b1ba-7fc42f7e0ca7)

Within the popup wizard, users click the Report Type dropdown box and choose either Settlement Report or Rejections Report. Then enter the date they wish to Generate a report for into the Report Date field, and click **SUBMIT**:

![image](media://d416a4c2-cb4b-46fe-b5f5-37a69f4fb397)

# **Searching Reports**

To show a list of all generated reports, users can click the **SEARCH** button inside the Settlement Reports page:

![searching-reports.gif](media://d83d09f5-b301-4a62-b209-7d91a6d8b449)

To find specific reports among those that have been generated, users can use the search feature:

- Inside the Settlement Reports page use the Date fields and the Report Types dropdown box to set the search criteria, before clicking **SEARCH**. Users have the option to fill out both, one or none of the Date fields:

![image](media://b4b4cb79-c532-44f8-9867-e5d472cfd217)

- The results of the search will then appear in the list of Reports below:

![image](media://a48eab65-92d6-4a23-8f19-96f0e1cc4cad)


- Users can now navigate through the results of the search, by default the list of documents returned from the search will be sorted with the most recently generated at the top. Clicking on any of the column headings will change the sorting to ascending or descending by that value:

![image](media://b540382b-2981-45b3-baf2-22ac2ac11305)

> ℹ️ Please note that the search results will be based on the dates the reports were generated, rather than the dates the reports are referring to.

# **Downloading Reports**

To download Settlement or Rejection reports users can navigate to the appropriate document in the search result list and click the .pdf under in the File Name column to initiate a download: 

![image](media://ffc3e63f-245d-4fbe-a538-b6ee0769ecf2)

A .pdf document will download and be available for the user to access on their device.